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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

March 25, 2013

~ This Week's News is Sponsored by Better Branches ~


General News


* IMM Introduces Web-Hosted Documents to Document Exchange
* Wisconsin Credit Union Selects Sharetec
* Wycom Systems Launches Wycom Enterprise
* Smart Financial CU Selects Bluepoint Solution’s ImagePoint

IMM, a top provider of eSignature, workflow and document solutions for credit unions, introduced Web-hosted document capabilities within Document Exchange, its cloud-based eSignature and document delivery solution. This is an enhanced functional attribute to complement the technology’s existing native eSignatures and ad-hoc document features.

Bradford-Scott Data Corporation, an owner/distributor of the Sharetec System, announced that Southshore Credit Union in Cudahy, WI, has selected the Sharetec core system. The Sharetec core data processing system is utilized by more than 300 credit unions nationwide.

Wycom Systems, a leading provider of solutions that improve check, receipt and document processes, announced it has launched Wycom Enterprise. The company says that the new solution helps enable secure automated check signing and printing in even the highest volume transaction environments.

Bluepoint Solutions announced Houston-based Smart Financial Credit Union has selected ImagePoint as its check capture, electronic cashletter processing and check archive solution. The 16 branch credit union selected Bluepoint’s ImagePoint Branch, Hub, and Archive solutions, and when the final phase of the installation is completed, ImagePoint will provide a complete end-to-end check capture, processing, and archive solution.



Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 11th annual CU InfoSecurity Conference will cover the following topics and more:

* Beyond SIEM
* Social Media Risks
* Phishing/Vishing Trends
* Cloud Backup Strategies
* Securing Mobile Banking
* Securing the Human Firewall
* Implementing & Securing IPv6
* Secure Document Management
* Information Security Programs
* Advanced Surveillance Security
* Assessments as IT Funding Tools
* Windows 7 & Windows 8 Security

Click Here for information, agenda, reservations & more.

Hardware News

OCZ Technology has developed a card that uses solid state drive (SSD) storage to improve the performance of SQL Server databases. The ZD-XL SQL Accelerator optimizes OCZ's caching algorithm to work better with the type of input/output that SQL Server generates, and allows it to locate so called hot zones in the database. The solution includes a flash PCI Express (PCIe) card and software dedicated to accelerating SQL performance in a Windows environment - users should expect between 5x to 20x performance improvements.

How does Microsoft Surface running Windows RT stack up against the market leader, the Apple iPad? As far as price goes, they both start at $499. From there they diverge quickly. We will take a look at the pros and cons of each in the April issue of Credit Union tech-talk - subscribe today.


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

AVG announced a new release of AVG CloudCare, the cloud based administration platform that allows remote deployment and management of IT and security services. AVG also has added AVG Email Security Services which includes:

- AVG AntiSpam

- AVG Email Archive

- AVG Encrypted Email

Windows Server 2012 has new features that make high availability easier to configure and less expensive to deploy. The feature is called Continuous Availability File Windows Server and it tracks file operations on highly available file shares so that clients can fail over to another node of the cluster without interruption. The setup through the high-availability wizard is simple, and once you've configured your servers and established a file share with continuous availability, you should get complete failover from one node to another of the file share.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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Wincor Nixdorf announced that their ProCash 280 compact ATM is now available for the first time in the American market. The EMV-ready machine features a 15-inch touchscreen for user ease, and a small footprint for tight spaces.

The ATMIA announced the publication of a new best practice manual for preventing mobile banking fraud, with special references to applications linked to ATM systems. The trade group notes that mobile device interactions with an ATM can include:


  • Cashing out transactions initiated on a mobile device.
  • Alerting consumers to transactions performed at an ATM.
  • Receiving an electronic receipt for a transaction performed at an ATM.
  • Providing a one-time password (OTP) to authorize an ATM transaction by replacing the traditional card and PIN used to perform an ATM transaction.
A large ATM manufacturer has developed what they are calling a "millennial-inspired ATM." We will explain exactly what that means in the April issue of Credit Union tech-talk - subscribe now.



ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:


Connect Financial Software Solutions

and their client is:

Credit Union of Denver

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

According to findings from Mitek, more than 12 million people have deposited funds via mobile remote deposit capture which translates into more than $40 billion into accounts. The mobile document capture software firm estimates that mobile RDC has saved FIs more than $100 million in transaction costs, with major banks reporting savings of around $3.88 with each mobile deposit over a teller transaction.

Microsoft is experimenting with a new technology for mobile payments beyond NFC or QR codes. The technology uses a combination of Bluetooth low energy and gaming technology and is dubbed BLE. This specification is the same Bluetooth technology that connects headphones and speakers, but it is intended for use with devices that don't require a lot of energy and data sent back and forth. In tests run by Microsoft, BLE identifies the user's phone and identifies the specific user at the point of sale via facial recognition technology. In action, users can make a payment without ever reaching for their phone and merchants can simply look on their computer screen to identify the person checking out.

According to recent research from Callahan & Associates, in September 2010, just 17% of credit unions with more than $20 million in assets offered a mobile banking option; however by September 2012 that number had grown to 45%. In terms of where mobile investments are going, their survey revealed these trends:

- 56% of respondents plan to add an app this year

- 50% are planning to enhance their mobile browser pages

- 44% are planning to improve upon an existing iPhone or Android app

- 21% are working to make their website compatible with a mobile browser


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Security Section

A recent judgment favored BancorpSouth in its legal dispute with Choice Escrow Land Title LLC over a $440,000 loss that resulted from fraudulent wire transfers. In his ruling, the judge noted that Choice Escrow's decision to decline BancorpSouth's offers for dual or two-person authorization on wires relieved the bank of responsibility for the losses that later resulted. The court noted that if a financial institution offers security procedures that a commercial customer refuses, then according to UCC provisions, the customer is liable.

According to security researchers at NCC Group, the majority of email and Web gateways, firewalls, remote access servers, UTM (united threat management) systems and other security appliances have serious vulnerabilities. They contend that many security appliances are poorly maintained Linux systems with insecure Web applications installed on them. They investigated products from some of the leading security vendors, including Symantec, Sophos, Trend Micro, Cisco, Barracuda, McAfee and Citrix and found more than 80 percent of the tested products had serious vulnerabilities that were relatively easy to find, at least for an experienced security researcher. Finally, they stated that they discovered flaws in appliances from Sophos, Symantec and Trend Micro that could be used to gain full control over the products.


Security Section Sponsored by

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. This email address is being protected from spambots. You need JavaScript enabled to view it. by telephone or e-mail for an immediate referral to a member-company in your local area.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

Visit Us Online Today:



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Leaders Roundtable


Online, Mobile, Network & Physical – Securing the Spectrum

BrandProtect -
Read Michael Kiefer's comments:

CloudAccess -
Read Kevin Nikkhoor's comments:

Easy Solutions -
Read David Sylvester's comments:

GreyCastle Security -
Read Reg Harnish's comments:
Guardian Analytics -
Read Terry Austin's comments:
Harland Financial Solutions
Harland Financial Solutions -
Read Tom Berdan's comments:

Horsetail Technologies -
Read Chris Sachse's comments:
Integrated Media Management -  
Read Nish Shah's comments:

MokaFive -
Read Purnima Padmanabhan's comments:

Millennial Vision -
Read Scott Cowan's comments:

Network Box
Network Box -  
Read Pierluigi Stella's comments:

Hyland Software -
Read Steve Comer's comments:

Ongoing Operations
Ongoing Operations -  
Read Kirk Drake's comments:

Q2ebanking -
Read Jay McLaughlin's comments:

Rallypoint Solutions -
Read Kris Zupan's comments:

Security Compliance Associates -
Read Jim Brahm's comments:


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Technology and Marketing

Mobile banking, especially mobile remote deposit capture, is increasingly handling the needs of members who formerly visited a branch. By some estimates, half of existing financial institution branches will close in the next decade. Research firm Novantas says that their research indicates that branch transactions are down 4% to 5% in the past year. They estimate that branch traditionalists constitute between 25% to 40% percent of consumers, while their opposites, the so called “virtually domiciled” who never want to set foot in a branch, make up about 25% to 33% of consumers.

Self-Help Credit Union’s Carolina Mountains Credit Union subsidiary has launched a new Go Local CD that is part of a western North Carolina Go Local campaign. The local CDs require a minimum deposit of $500 and the proceeds will be invested in local ventures.


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Online Banking/E-Commerce/Website Design

The Secure Remote Payment Council (SRPc), whose members include many of the largest EFT networks, announced it would adopt a common U.S. debit application identifier by licensing Discover’s D-Payment Application Specification (D-PAS). The Discover solution had been in the market for four years and already has millions of EMV cards from international issuers using it. However, the agreement is not exclusive and individual member networks also could work with Visa or MasterCard if they choose. SRPc members include AFFN, ATH, Co-Op Financial Services, Jeanie, NETS, NYCE, Presto!, Pulse, Shazam, and Star, while Interlink, Maestro and Accel/Exchange are not part of the coalition.

Capital One 360 (formerly ING Direct) is now permitting users to make deposits via file uploads. This means that check deposit is available to anyone with a digital camera and Internet access, not just those with smartphones or scanners. In action, users snap a picture of the front and back of the check, save the files to a JPG format, upload to CapOne360, and their deposit is complete.


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Internet Access

SSL Locksmith is a package that scans, monitors and analyzes SSL-encrypted communications. SSL Locksmith offers web-based management and configuration, and to help with privacy and regulatory compliance, offers white list and black list filters to control which sites and connections are decrypted. SSL Locksmith is sold as a stand-alone product and can be used with any packet analysis or capture solution, including intrusion detection and prevention systems (IDS and IPS), data leakage prevention systems (DLP), network forensics solutions, and web content monitoring solutions.

Comm100 Live Chat, a Software-as-a-Service based live chat software solution, has enhanced their solution with a "zero downtime upgrade” feature. The latest version of the software, version 7.0 of Comm100 Live Chat, uses dynamic DLL loading technology which means that the software can perform service upgrades without any interruption to open chat sessions. The new version is also enhanced with a more streamlined operator interface, featuring simpler navigation.


Internet Access Sponsored by


Simple Solution Ensures Confidential Information Remains Private

The Financial Sector will find it easier to meet increasing demands for secure communications with the launch of a foolproof, simple and cost-effective email encryption solution.

Mkryptor ( is a new, low cost and easy to use email encryption across devices from PCs and Macs to smartphones. Mkryptor requires no special keys at the recipient end and no extra software on either the sender or recipient device.

Email users should always consider encryption of sensitive material, but professional bodies are routinely emailing confidential client information unsecured, which is highly risky.

We used to drive without seatbelts, ride without helmets, smoke indoors in public places. We’ll soon look back and see how crazy it was to send confidential email unencrypted.

Email incidents risk ending careers, a business collapsing under legal costs and reputational damage of confidentiality breach. Next time you send unprotected email, ask yourself what you are going to tell your member if their data turns up on the Internet?

Existing encryption products fail the usability test. Mkryptor delivers peace of mind and ensures that your credit union’s confidential information stays confidential; it not only lowers your risk, provides a clear audit trail and it takes just a few seconds to use.

For more information on how to improve your member service and lower your risk visit for a demonstration or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.


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Call Centers

Interactive Intelligence has launched its new CaaS Small Center solution, which gives small contact centers with up to 50 contact center agents many of the same features the vendor has offered for years to large contact centers. Pricing for CaaS Small Center starts at a flat fee of $99 per agent, per month. Included in the offer is the ability to add the company’s cloud-based PBX features for up to 100 non-contact center users. Some of the Unified Communications features include:

- call recording

- real-time speech analytics

- quality management

- multichannel communications including voice, Web chat and social media

- real-time speech analytics with keyword spotting


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Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

May 30 - June 1, Scottsdale - 40th Annual FSPA Conference

June 5-7, Las Vegas - Credit Union InfoSecurity Conference

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