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 Your source for the latest technology information of interest to credit unions across America.

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March 4, 2013

~ This Week's News is Sponsored by Better Branches ~


General News

* New England FCU Selects PhoenixEFE
* Ongoing Operations Offers Microsoft Lync
* Bluepoint Solutions Launches Update of QwikDeposit Pro Merchant Capture
* Continuity Control Rolls Out Compliance Platform for Small CUs
* ISGN Launches Tempo Platform

Harland Financial Solutions announced that New England Federal Credit Union ($920M) based in Williston, Vermont has licensed its real-time core processing solution, PhoenixEFE Core. As one of the largest mortgage lenders in Vermont, the unified lending platform in the PhoenixEFE solution was of particular interest to the credit union.

Ongoing Operations announced a partnership with SimpleSignal to provide SimpleSignal’s fully-managed voice integration hosted by Microsoft Lync. According to SimpleSignal, Microsoft Lync is a fully-managed hosted option that is designed for credit unions that are not equipped or who do not want to hassle with the management and support of a premise-based Unified Communications system.

Bluepoint Solutions introduced the latest version of its merchant remote deposit capture (RDC) solution, QwikDeposit Pro. QwikDeposit Pro sports a redesigned user interface that reduces training and allows credit unions to speed adoption and attract business accounts. The solution gives merchants the power to deposit checks from at any time of day using a multi-check scanner and Internet connection.

Continuity Control, a complete compliance platform built for community financial institutions, announced the release of its regulatory compliance management system tailored to the needs of small- to mid-size credit unions. The company says that their new program enables credit unions to significantly reduce the costs of keeping up with NCUA regulatory requirements.

ISGN, a leading provider of end-to-end mortgage technology solutions and services, announced the launch of Tempo, a web-based default management platform. The firm says that Tempo increases efficiency, regulatory compliance and cost savings when processing defaulted loans by offering real-time work queues and reportable communication to ensure that involved parties fulfill all required steps to complete a loan.


Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 11th annual CU InfoSecurity Conference will cover the following topics and more:

* Beyond SIEM
* Social Media Risks
* Phishing/Vishing Trends
* Cloud Backup Strategies
* Securing Mobile Banking
* Securing the Human Firewall
* Implementing & Securing IPv6
* Secure Document Management
* Information Security Programs
* Advanced Surveillance Security
* Assessments as IT Funding Tools
* Windows 7 & Windows 8 Security

Click Here for information, agenda, reservations & more.

Hardware News

Traditional video surveillance systems used VCRs, pared with analog cameras. Next came the DVR (digital video recorder), also with analog cameras. DVRs replaced bulky tapes and all the hassles associated with tape management. Then came IP cameras and more sophisticated software which meant higher resolutions, Power over Ethernet, remote accessibility and other advantageous features. Another transitionary option that is gaining popularity is the hybrid VMS (video management system) and NVR (network video recording) system. With this approach, credit unions can setup a hybrid recording system that directly connects to existing analog cameras and allows for an easier and more cost effective transition from analog cameras to IP.

According to a new study by the University of Ohio and HP Labs, organizations adopting flash-based SSDs in their data centers are risking "massive data loss" due to power outages. In exposing 15 SSDs from five different vendors to power loss, researchers found that 13 suffered such failures as bit corruption, metadata corruption, and total device failure. The researchers' conclusion: "SSDs offer the promise of vastly higher performance operation; our results show that they do not provide reliable durability under even the simplest of faults: loss of power." They recommend that "system builders either not use SSDs for important information that needs to be durable or that they test their actual SSD models carefully under actual power failures beforehand. Failure to do so risks massive data loss."

According to IDC, the market for used equipment in the U.S. is about $70 billion. Credit unions looking to buy or sell used IT equipment now a have a new option in a Chicago-based startup that says it has developed a new system that is not a new version of an eBay-like system. We will explain how it works in the April issue of Credit Union tech-talk - subscribe now. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Trend Micro is introducing new advances in its Custom Defense solution that focus on identifying and blocking the command and control (C&C) communications used by advanced persistent threats (APTs). Identifying and responding to C&C communications is a critical factor in detecting a targeted attack, but unlike large-scale botnets, the intermittent and low-volume APT C&C traffic is difficult to detect. Trend Micro says that their Deep Discovery software uses client-specific threat detection to discover advanced malware, communications and activities at the network level. C&C detection identified on a centralized console, alerting the security team and allowing them to control the course of action.

As cloud computing gains popularity, it remains increasingly difficult for many people to settle on a generally-agreed upon definition of cloud computing - be it public or private. However there are guidelines as evidenced by the fact that the National Institutes for Standards in Technology has developed five characteristics of cloud computing. We will look at them in the April issue of Credit Union tech-talk - subscribe today.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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BPC Banking Technologies, a provider of open system electronic payment solutions, announced a new version of its ATM management solution. BPC's new SmartATM management solution supports the ability to:


  • Sell and issue virtual cards and prepaid cards to members
  • Offer fund transfer services via mobile phones and money transfer networks
  • Enable members to set up recurring payments on their mobile phones
  • Provide 24x7 member service with video banking and video tellers from ATMs to call operators
  • Implement ATM technology to help ease the migration to EMV
The ATMIA announced the publication of a best practice guide aimed at the new era of ATM Integrated Payments and Customer Experience made possible by extended functionalities and converging technologies in the payments space. After surveying the range of payment methods available today, including cash, the new guide defines and discusses the main processes and transactions-for-value handled by an ATM, including withdrawals and deposits (of notes, coins and checks), inter-account transfers, media dispensing, promotional offers, and even purchases through an ATM.


Diebold is working with Mountain America Credit Union to pilot concierge video services at their ATMs. The service enables Mountain America members to speak directly with the credit union from the ATM to ask questions, review marketing opportunities and complete any call center-capable transaction. During transactions, members have the option to initiate a video call to member service representatives to complete activities not traditionally conducted at the ATM, such as account maintenance, new account setup and savings product renewals.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:



and their client is:

Morton Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

New research from BT Global Services indicates that consumers have yet to be sold on the security of mobile banking and alternative payments services. Their findings show that consumers still trust ATMs, self-service kiosks and online banking far more than they trust mobile banking services. Among the U.S. consumers questioned in the survey, only 13% said that they would trust mobile banking more than they would these other technologies. Additionally, U.S. consumers still consider the local branch an integral part of their banking experience, the research suggests.

Visa is partnering with the smart-phone manufacturer Samsung to offer credit unions the ability to launch mobile payments services using the Visa Mobile Provisioning Service to securely download, over the air, payment card account information to a chip on NFC-enabled Samsung devices. Visa also says that Samsung has agreed to load the Visa payWave applet onto its NFC devices. The applet will enable consumers to wave an NFC-enabled phone near a contactless-enabled point-of-sale terminal in order to complete payment.

Almost a year after introducing its digital-wallet strategy, MasterCard is ready to go live with MasterPass. The new wallet platform enables mobile payments by consumers using either near-field communication (NFC) technology or quick-response (QR) codes. We will cover the implications for credit unions of adopting MasterPass in the April issue of Credit Union tech-talk - subscribe today.


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Security Section

FireEye announced its threat protection platform designed to help organizations deploy new security models to counter modern cyber attacks. The FireEye platform includes a threat detection engine, dynamic threat intelligence, and interoperability with more than two dozen security partners. The FireEye platform is formed by three core components:

- Multi-Vector Virtual Execution Engine

- Dynamic Threat Intelligence Cloud

- Partner Interoperability via APIs and Standards-based Threat Intelligence Metadata

At the recent RSA Conference, Remotium was named the "Most Innovative Company at RSA." Remotium says that they offer disruptive mobile security technology that secures corporate assets for the bring-your-own-device (BYOD) trend. They utilize a unique virtual-instance technology that runs mobile applications on public or private clouds and streams the visualization elements to mobile devices without ever storing data on the device. Additionally content sensitive enterprise applications such as email, calendar, contacts, browser, Salesforce, and others are instrumented on run-time to prevent data loss, intrusion and malware.

Stonesoft has released Evader 2.01, an updated version of their advanced evasion software testing tool. Evader 2.01 provides organizations with a free tool that can be used to test their network’s ability to withstand advanced evasion techniques (AETs). It includes a new graphical user interface to improve usability and the tool supports multiple evasion techniques and can be used in any test environment.


Security Section Sponsored by

We are the only trade association in the independent financial equipment and services industry, entering our 40th year of existence. Our 255 company members are located throughout the United States & Canada and are manufacturers, dealers, installers & servicers of all types of financial security equipment such as: ATMs, cash recyclers, safes, vaults & physical security equipment, drive-up banking systems, undercounter steel equipment and the entire spectrum of electronic security & digital video systems.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

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Leaders Roundtable


Online, Mobile, Network & Physical – Securing the Spectrum

BrandProtect -
Read Michael Kiefer's comments:

CloudAccess -
Read Kevin Nikkhoor's comments:

Easy Solutions -
Read David Sylvester's comments:

GreyCastle Security -
Read Reg Harnish's comments:
Guardian Analytics -
Read Terry Austin's comments:
Harland Financial Solutions
Harland Financial Solutions -
Read Tom Berdan's comments:

Horsetail Technologies -
Read Chris Sachse's comments:
Integrated Media Management -  
Read Nish Shah's comments:

MokaFive -
Read Purnima Padmanabhan's comments:

Millennial Vision -
Read Scott Cowan's comments:

Network Box
Network Box -  
Read Pierluigi Stella's comments:

Hyland Software -
Read Steve Comer's comments:

Ongoing Operations
Ongoing Operations -  
Read Kirk Drake's comments:

Q2ebanking -
Read Jay McLaughlin's comments:

Rallypoint Solutions -
Read Kris Zupan's comments:

Security Compliance Associates -
Read Jim Brahm's comments:


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Technology and Marketing

According to Jones Lang LaSalle’s recently published Global Retail Banking 2020 study, up to 50 percent of branches in today’s U.S. financial institution networks may be declared obsolete - although not necessarily defunct - by 2020. The research firm concludes that technology - whether for boosting branch employee productivity, enhancing the member experience, or both - will play a critical role in maximizing the return on a credit union’s branch banking investments. They predict that credit unions will adopt a mixed “bricks and clicks” strategy that will see branches implementing features such as touchscreens, full featured ATMs, quasi-Internet cafes with Wi-Fi access, interactive table computers and videoconferencing lounges.

Unitus Community Credit Union has launched their Ultimate Payoff Loan that follows a successful pilot program conducted last year. In action, members with multiple credit card accounts must consolidate smaller balances into a short-term, fixed-rate personal loan, allowing them to accelerate debt reduction. Additionally, they must also commit to making minimum monthly payments on other credit cards and loans, applying any excess funds towards the Ultimate Payoff Loan, and avoiding additional card charges and other unsecured debt.


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Online Banking/E-Commerce/Website Design

The payment service Balanced recently released its Balanced Payouts API as a standalone product. This software allows developers to tap into next-day ACH deposits. Balanced announced that they are now giving its users that are customers of Wells Fargo the ability to be paid the same day via its Payouts API. Each payout sent through the API costs $0.25.

Aptys Solutions announced the launch of ACH and Wire Origination solutions through their unified payments platform, PayLOGICS. This package allows credit unions to offer end-to-end ACH and Wire solutions for originating, analyzing, funding, processing, sending and receiving, managing risk, and monitoring ACH and Wire transactions.


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Internet Access

Detect Safe Browsing to Go (DSB2Go) from Easy Solutions is a locked-down personal web browser that extends fraud prevention to the end user, creating a secure connection to transactional websites and protecting against malware and sophisticated threats such as pharming, man-in-the-middle (MITM) and man-in-the browser (MITB) attacks, where antivirus and spyware removal software are often not effective. There is no software to download or installation - everything is self-contained on a USB drive.

Secunia announced the availability of Secunia SmallBusiness which is a cloud-based patch management solution for up to 50 PCs. Key features of the system include:


  • Control security updates on all your PCs from one, web-based console
  • Automatically updates non-Microsoft programs
  • Verifies Microsoft update patches are applied
  • 1-click setup; adds new PCs in less than 30 seconds
  • Low monthly cost per PC
  • Email Support
During the 3 month beta period the service is free. Once out of beta, the 5 first PCs are free, and additional PCs will be priced at less than $5 per PC per month.



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Call Centers

1st United Services Credit Union has updated their iPhone app's Contact Us section to permit their members to reach an agent with one tap — no phone menus, no waiting on hold. 1st United is using Fonolo’s click-to-call widget on its website, and using Fonolo's In-Call Rescue service for callers who dial-in directly. The credit union added this functionality to their mobile app and the website using Fonolo, and they didn't have to change anything in the call center.


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Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

May 30 - June 1, Scottsdale - 40th Annual FSPA Conference

June 5-7, Las Vegas - Credit Union InfoSecurity Conference

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