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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

May 13, 2013

~ This Week's News is Sponsored by Better Branches ~


General News


* Ongoing Operations Supports FedComp
* Service CU Adds IMM's TotaleReceipts
* Network Box’s UTM+ Solution Wins Award
* Telco Community CU Installs ARCA's Cash Recycler
* 3 CUs Select NeighborBench

Ongoing Operations, a leading business continuity and technology CUSO that serves hundreds of credit unions throughout the country, announced that FedComp, a provider of in-house and online data processing solutions for nearly 900 credit unions, recently selected them for their secure and redundant hosting platform. The hosting platform includes hosted desktop, exchange and other key infrastructure services.

IMM, a leading provider of eSignature, workflow and document solutions for credit unions, announced that Portsmouth, NH-based Service Credit Union has implemented TotaleReceipts. TotaleReceipts enables Service Credit Union to improve the work environment for tellers by eliminating the need for large, bulky printers at each teller station, and also gives members the ability to forgo paper receipts and have transactions e-mailed to them if they choose.

Network Box USA, the American division of leading global Managed Security Services Provider (MSSP) Network Box, announced that its Unified Threat Management (UTM+) NBRS5.0 Solution has won the Gold Award in the Category of Unified & Integrated Security in the 8th Annual 2013 Hot Companies and Best Products Award dinner and presentation. The Network Box Internet security solution is a remotely managed UTM service which combines multiple applications – firewall, intrusion prevention and detection, virtual private network, content filtering, anti-virus, anti-spam, anti-phishing, and anti-spyware – in a single mix of hardware and software.

Asheville, North Carolina-based Telco Community Credit Union (TCCU) has recently installed an ARCA CM18 teller cash recycler, helping to save time and better serve its members. The company notes that cash automation has been the basis of a long relationship between ARCA and TCCU.

NeighborBench, a provider of advanced compliance solutions for credit unions, announced WyHy Federal Credit Union, Northwest United Federal Credit Union, and Denver Community Credit Union recently joined its client community. Mountain West Credit Union Association is working in partnership with NeighborBench to deliver the solution to interested credit unions in its region.



Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 11th annual CU InfoSecurity Conference will be held June 5 - 7, 2013 at the Platinum Hotel in Las Vegas, NV.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a tour of InTouch Credit Union’s Lake Mead high tech branch. The CU InfoSecurity Conference is priced so that the majority of credit unions can afford it - just $395 per person and $295 for returning attendees. Topics include:


* Beyond SIEM
* Social Media Risks
* Phishing/Vishing Trends
* Cloud Backup Strategies
* Securing Mobile Banking
* Securing the Human Firewall
* Implementing & Securing IPv6
* Secure Document Management
* Information Security Programs
* Advanced Surveillance Security
* Assessments as IT Funding Tools
* Windows 7 & Windows 8 Security

Click Here for information, agenda, reservations & more.

Mention this ad and get a $100 discount!

Hardware News

There are basically two major players left in the magnetic hard disk industry: Western Digital and Seagate, which when combined control 90% of the market. But when it comes to SSDs (solid state drives), both companies have lagged behind smaller competitors. Seagate is playing catch up on the SSD front, but has come out with a new line of enterprise SSDs. The 600 Pro ships in six capacities: 100, 120, 200, 240, 400, and 480 GB. As for pricing, you can expect to pay about $1.20-1.60/GB.

ZyXEL Communications has unveiled a high-performance power over Ethernet Plus (PoE+) switch and a Gigabit Ethernet (GbE) switch capable of handling applications like VoIP, video streaming, teleconferencing and video surveillance. The new Ethernet switch solutions deliver instant connectivity to Wi-Fi Access Points (APs), security cameras, VoIP phones and other devices that need flexible deployments with direct access to power sources in office environments. The ES1100-8HP-240W is available for $309, while the GS1100-8HP-240W is available for $319.

Some workers find that using more than one monitor with their computer offers productivity advantages. We will cover some common issues and considerations for credit unions looking into multi-monitor workstations in the June issue of Credit Union tech-talk - subscribe today. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Dell has released Foglight for Virtualization, Enterprise Edition which manages and optimizes server virtualization as well as virtual desktop infrastructure (VDI) and their joint impact on such IT resources as storage. The latest version moves beyond monitoring support for VMware View VDI, to add support for VMware vCloud Director, OpenStack, and Citrix Xen VDI. Dell says that this new release expands Foglight’s ability not only to monitor the additional infrastructure area of VDI, but also to correlate metrics from VDI with performance for applications, the virtual layer, the network, and underlying servers and storage.

AirWatch Mobile Device Management (MDM) is software that is designed to streamline and automate management of mobile devices. The cloud-based solution features very little impact on iPhone/iPad end users, only requiring their iTunes account, username and password. Credit union IT Departments can utilize various security features such as requiring strong passwords and pushing out device profiles that enforce iOS updates.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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The ATM Industry Association (ATMIA) announced the availability of a new member service that provides compliance monitoring and regulatory alerts, for all 50 states and Washington, DC. ATMIA management and members with extensive experience in compliance and regulatory matters have compiled a list of items critical to ATM operators and owners. That list included requirements pertaining to ATM licensing, surcharge restrictions, security requirements, ADA, EBT/TANF restrictions, and others.

Credit unions looking to build a low cost kiosk based on the iPad may want to look at Spartadata's iPad Kiosk Pro with swiper enclosure. The company says the flexible, modular design is compatible with all iPad generations. The company also offers an SDK to harness the card reader functionality. Units start at $299 for the non-swiper model and $399 for the Pro MSR model.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:



and their client is:

Y-12 Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

One-third of those who use mobile banking name it as a reason why they stay with their financial institution, according to a study from Yodlee Interactive. Mobile banking services edged out every other banking channel in the study:

- 33% said they were most influenced by mobile

- 32% said online banking

- 32% said branch availability

- 30% cited number and location of ATMs

Overall, "convenience" ranked number one at 63% and "customer service" ranked second at 43%.

According to recent study by Accenture, 45% of the surveyed 4,002 smartphone users said security was their biggest reason for not using mobile payment systems. The second biggest concerns were privacy issues and the greater convenience of other types of payments, which were cited by 37% of respondents. In addition, the survey found that 60% of respondents who were already using mobile payments said they would use these systems more often if retailers offered them instant coupons to do so. More than 50% cited merchant rewards points as their incentive of choice for using mobile payments.

Jot is the mobile banking app that Chase provides to small business owners. The app was recently updated to permit users to tag their transactions at the point of sale. The new feature lets customers attach a photo of the receipt or of the item itself with the transaction. The receipts can also be downloaded to accounting software such as QuickBooks or Excel.


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Security Section

Some security experts recommend performing an audit of each application and find out the number of total elevated user (and service) accounts within the application with the goal of finding out how many elevated users are absolutely needed within the application. The next step is to get rid of those you don't need and improve control over the rest. Of course applications that utilize RBAC (role-based access control) have much better security because what each user can do is determined by their role which is usually just a few functions or tasks. In a well written RBAC program, almost no one is an admin, and even the admins are limited in what they can do.

With Secret Server password management software, your IT Department can control access to critical enterprise passwords in one centralized, web-based repository. The package features Active Directory integration, AES 256 encryption with hashing/salting, disaster recovery, automatic password changes and more.

Can the Department of Homeland Security or the FBI seize safe deposit box contents without a court order? That is a topic that we will explore in the June issue of Credit Union tech-talk - subscribe now.


Security Section Sponsored by

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. This email address is being protected from spambots. You need JavaScript enabled to view it. by telephone or e-mail for an immediate referral to a member-company in your local area.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

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Leaders Roundtable


Online, Mobile, Network & Physical – Securing the Spectrum

BrandProtect -
Read Michael Kiefer's comments:

CloudAccess -
Read Kevin Nikkhoor's comments:

Easy Solutions -
Read David Sylvester's comments:

FireEye -
Read Manish Gupta's comments:

GreyCastle Security -
Read Reg Harnish's comments:
Guardian Analytics -
Read Terry Austin's comments:
Harland Financial Solutions
Harland Financial Solutions -
Read Tom Berdan's comments:

Horsetail Technologies -
Read Chris Sachse's comments:
Integrated Media Management -  
Read Nish Shah's comments:

MokaFive -
Read Purnima Padmanabhan's comments:

Millennial Vision -
Read Scott Cowan's comments:

Network Box
Network Box -  
Read Pierluigi Stella's comments:

Hyland Software -
Read Steve Comer's comments:

Ongoing Operations
Ongoing Operations -  
Read Kirk Drake's comments:

Q2ebanking -
Read Jay McLaughlin's comments:

Rallypoint Solutions -
Read Kris Zupan's comments:

Security Compliance Associates -
Read Jim Brahm's comments:


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Technology and Marketing

Fortunately for smaller credit unions, there are a number of customer relationship management (CRM) solutions designed specifically for smaller organizations. Small business CRM software packages are designed to meet the needs of smaller organizations without being cumbersome, overwhelming or expensive to purchase or maintain. Here are four systems that include social integration:

- Batchbook

- ContactMe

- Zoho CRM

- Nimble

Alamo Federal Credit Union is rolling out a Mobile Concierge Service. The San Antonio-based credit union’s concierge service can help members fill out loan documents, configure bill pay or mobile banking, switch accounts from another financial institution or provide other personalized assistance. The service is available to not only members, but prospective members as well.


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Online Banking/E-Commerce/Website Design

"Online Banking: Improving the Customer Experience," the latest report from Mercator Advisory Group, reveals that despite widespread usage of online banking, consumers often hesitate to use an FI's online channels (such as online chat) but continue to communicate via branch visits or call centers. And, while only 6% of surveyed consumers reported serious complaints about their FIs within the past year, three times that number posted complaints on social media websites instead of a FI-sponsored social media site. The report concludes that "financial institutions need to improve user experience with online banking by supporting more consistent user experiences among channels and new technologies that offer access to more knowledgeable specialists that can resolve problems online."

Personal Finance Management (PFM) tools are certainly improving, yet many consumers are hesitant to use them. The Federal Reserve said in a 2012 report that 21% of consumers currently use a PFM tool, while Aite Group projects the usage higher at 27%, and Javelin concurs with the Fed with their 21% number using a mix and match of PFM tools. We will take a look at what it is going to take to attract more users to PFM in the June issue of Credit Union tech-talk - subscribe today.


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Internet Access

Citrix announced new models in its CloudBridge line of branch repeater hardware, along with a software update to Version 7.0, which adds WAN optimization capability and direct support for public cloud services. Capacities range from 1 to 10Mbps for small branch devices up to 2Gbps for data center appliances.

ShoreTel has unveiled a new business-grade docking station that has the ability to transform iPhones and iPads into deskphones. Users can place and answer calls by picking up the handset and dialing a number on the dial pad or on the device’s screen; the ShoreTel Dock automatically launches the ShoreTel Mobility application. The dock can be combined with ShoreTel conferencing applications to enjoy capabilities such as call recording, instant messaging (IM), presence and conferencing.


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Call Centers

The Society of Workforce Planning Professionals (SWPP) recently asked their members to choose the most valuable capability of their current workforce management software. Here are their answers in order of importance:

- scheduling accuracy

- ease of use

- forecasting accuracy

- reporting options

- customer service from vendor


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Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

May 30 - June 1, Scottsdale - 40th Annual FSPA Conference

June 5-7, Las Vegas - Credit Union InfoSecurity Conference

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