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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

May 20, 2013

~ This Week's News is Sponsored by Better Branches ~


General News


* Bradford-Scott's Core Conversion Slots 100% Booked
* LendingQB Adds Mortgage Insurance Underwriting Guidelines
* OneID Launches Two-factor Authentication Suite
* MnIPC and CUsource Form Partnership

Bradford-Scott Data Corporation, an owner/distributor of the Sharetec System, announced that their core system conversions are booked throughout the end of 2013 and now into 2014. Sharetec states that despite a difficult economic environment, they are experiencing a 67% growth rate.

LendingQB, a Costa Mesa, CA-based company that specializes in loan origination technology solutions and services for the mortgage industry, announced that it has implemented the mortgage insurance (MI) companies’ full set of underwriting guidelines into its automated underwriting system. The company says that by implementing MI eligibility guidelines and rate cards into their decisioning engine, lenders are able to quickly render an accurate decision.

OneID has released OneID Confirm which is a customizable two-factor authentication solution. The firm says that OneID Confirm protects consumers against the most common cyber security threats and reduces fraud, without adding any site-specific architecture for credit unions to implement.

CUsource, a technology services CUSO, and MnIPC, an item processing company, have joined forces to combine deposit item volume and help control costs for credit unions. CUsource states that they will be able to process its credit unions’ deposit items more efficiently and cost effectively using MnIPC’s technology and expertise.



Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 11th annual CU InfoSecurity Conference will be held June 5 - 7, 2013 at the Platinum Hotel in Las Vegas, NV.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a tour of InTouch Credit Union’s Lake Mead high tech branch. The CU InfoSecurity Conference is priced so that the majority of credit unions can afford it - just $395 per person and $295 for returning attendees. Topics include:


* Beyond SIEM
* Social Media Risks
* Phishing/Vishing Trends
* Cloud Backup Strategies
* Securing Mobile Banking
* Securing the Human Firewall
* Implementing & Securing IPv6
* Secure Document Management
* Information Security Programs
* Advanced Surveillance Security
* Assessments as IT Funding Tools
* Windows 7 & Windows 8 Security

Click Here for information, agenda, reservations & more.

Mention this ad and get a $100 discount!

Hardware News

Hewlett-Packard says that their HP Officejet Pro 276dw MFP is making it more affordable and productive to print with ink in the office because the new printer offers up to 50 percent lower costs per page than laser printers. The new HP Officejet includes enterprise manageability features for the first time in an HP inkjet. Web Jet Admin allows offices to manage their print environment across a network of printers for quick setup and to manage policies such as color use and print quality. The touchscreen controls permit you to preview, edit, reorder and digitally send documents directly from the device’s large color touchscreen. Finally, it features speeds up to 20 pages per minute (PPM) in black and 14 PPM in color.

Solid-state drives (SSDs) are becoming more popular and more affordable. They have no mechanical parts to break, emit zero noise, and can produce a four- or fivefold jump in speed over traditional spinning hard drives. SSDs are great storage devices, but they are not all equal. We will discuss how to buy and maintain SSDs in the June issue of Credit Union tech-talk - subscribe now. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Spiceworks has partnered with Fiberlink to add mobile device management functionality to the next version of its free network and IT management software. Spiceworks is integrating Fiberlink's MaaS360 directly into its software, which is also called Spiceworks. The integration with MaaS360 will add the ability to view an inventory breakdown by device type, OS and carrier. IT staff will also be able to track what mobile apps their users are installing, and create alerts for jailbroken devices, disabled passwords and out of date operating systems.

A recent Forrester Research report concludes that Windows 8 faces an uphill battle to become a standard corporate operating system because many organizations are in the midst of or have recently completed the move from Windows XP to Windows 7 and have no desire to upgrade again to Windows 8. The report “IT will skip Windows 8 as the enterprise standard” says that 48% of commercial PCs run Windows 7, and 76% of survey respondents say they are deploying new PCs running Windows 7.

Both VMware and Microsoft have recently come out with new network virtualization technologies that will move organizations closer to the software defined datacenter. Network virtualization abstracts the networking configuration from the underlying network hardware in exactly the same way that server virtualization abstracts a virtual machine from the underlying physical server. We will cover the benefits of network virtualization in the June issue of Credit Union tech-talk - subscribe today.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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Star Micronics announced the release of AsuraCPRNT which is a small kiosk platform that can be used as a stand-alone terminal or integrated into other infrastructures. The 15 inch high device features an ARM processor that manages a 7-inch touchscreen and high-speed 3-inch printer. The AsuraCPRNT’s computing power offers the capability to display and deliver audiovisual messages on its own screen as well as for external digital signage applications such as managing queues and loyalty programs.

A California entrepreneur is looking to launch Bitcoin ATMs in California, Cyprus and around the world. His company has developed ATM software that converts cash to Bitcoins stored in a Bitcoin wallet or extracts cash based on what is stored in your personal Bitcoin account. He expects to sell the ATMs for around $10,000, and fees to be around 3%. Bitcoin is a digital currency that is based on an open source cryptographic protocol and is not managed by any central authority.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:




and their client is:


Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

Historically, smartphones have been the device of choice for consumers who make mobile payments, but that trend is changing as tablets are overcoming smartphones in mobile commerce. A new report from Forrester Research shows that 30% of tablet owners in the US use their device for mobile commerce. Comparatively, the report shows that only 13% of smartphone users have made a purchase through their mobile device. The research firm predicts that 45% of mobile consumers will be tablet owners by 2016, and that tablets will drive mobile commerce sales in US.

Is mobile banking a channel, a device, or a platform? It could be all of the above, or simply deliver “service interactions” as Richard Crone, founder and CEO of Crone Consulting, describes them. He notes that mobile is not merely one channel, it is at least 16, each commanding a different user experience/interface. For example, some of these mobile service interactions could include:

- inbound and outbound voice


- mobile email

- coupons

- receipts

- video

- near-field communications (NFC)

- GPS location services

Crone believes that the credit union's mobile banking app is at the heart of many other channel experiences, and is a true cross-channel enabler.


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Security Section

Nexgate was recently named as the only social media security vendor in the Gartner Report, "Cool Vendors in Risk Management and Compliance." They offer three social media security packages:

- SocialDiscover is an indexing, search, and scanning solution that discovers social accounts related to the enterprise across multiple social networks and allows you to track and audit those accounts.

- SocialPatrol’s patent pending technologies protect social infrastructure at the account access and content usage layers.

- AccountFinder lets you scan the leading social networks to discover all of your brand’s and your competitors’ brand accounts.

Instead of entering a username and password to access your mobile banking app, why not let your device's camera identify you by a quick retina scan? That is what one Kansas-based security vendor would have you do with their new system. We will explain the details of how it works in the June issue of Credit Union tech-talk - subscribe today.


Security Section Sponsored by

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. This email address is being protected from spambots. You need JavaScript enabled to view it. by telephone or e-mail for an immediate referral to a member-company in your local area.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

Visit Us Online Today:



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Leaders Roundtable


Online, Mobile, Network & Physical – Securing the Spectrum

BrandProtect -
Read Michael Kiefer's comments:

CloudAccess -
Read Kevin Nikkhoor's comments:

Easy Solutions -
Read David Sylvester's comments:

FireEye -
Read Manish Gupta's comments:

GreyCastle Security -
Read Reg Harnish's comments:
Guardian Analytics -
Read Terry Austin's comments:
Harland Financial Solutions
Harland Financial Solutions -
Read Tom Berdan's comments:

Horsetail Technologies -
Read Chris Sachse's comments:
Integrated Media Management -  
Read Nish Shah's comments:

MokaFive -
Read Purnima Padmanabhan's comments:

Millennial Vision -
Read Scott Cowan's comments:

Network Box
Network Box -  
Read Pierluigi Stella's comments:

Hyland Software -
Read Steve Comer's comments:

Ongoing Operations
Ongoing Operations -  
Read Kirk Drake's comments:

Q2ebanking -
Read Jay McLaughlin's comments:

Rallypoint Solutions -
Read Kris Zupan's comments:

Security Compliance Associates -
Read Jim Brahm's comments:


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Technology and Marketing

According to a recent Synergistics Research report, branch closures result in customer/member losses. Their report, “Branches in a Digital Age,” reveals the following statistics:

- 30% of those whose branch closed moved their accounts to another institution

- 28% of branch users report they would switch financial institutions if their current branch closed

- 25% say a branch closure gave them a generally negative impression of the institution

- 25% said that it made them uneasy about the safety of their money

California-based Ventura County Credit Union is partnering with FOODShare of Ventura County and restaurant loyalty program MOGL to encourage their members to “eat out, cash in and do good” with the goal of donating 100,000 meals to the disadvantaged. VCCU debit and credit card users receive 10% cash back when they dine at thousands of participating MOGL restaurants, plus for every $20 spent on food and drinks, MOGL will donate one meal to FOODShare.


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Online Banking/E-Commerce/Website Design

Prepaid debit cards are becoming more affordable and advocates state that they can serve as a real substitute for a checking account. Certainly some cards are heavy on charges: fees for loading, fees for withdrawing, fees for checking balances, etc. However stiff competition is resulting in lower costs for consumers using the cards. The Mercator Group reports that reloadable cards that act as pseudo checking accounts were purchased by 14 percent of US consumers in 2012, up from 12 percent in 2011. In terms of dollar amounts, the Consumer Financial Protection Bureau says $57 billion was loaded onto reloadable cards last year.

The market demand for small dollar loans under $1,000 is large and growing. Some analysts believe that credit unions should strongly consider offering affordable small dollar loan programs. If they don't, consumers may turn to non-bank competitors such as BillFloat, FlexWage and Float Money. Many are already doing so: consider the fact that BillFloat reached 700,000 users in just two years.


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Internet Access

The Federal Reserve Banks announced the Next Generation Virtual Private Network (VPN) Solution initiative will soon launch. This multi-year effort requires all FedLine Advantage and FedLine Command customers to replace their current VPN devices, a key security component of FedLine access solutions, with a more contemporary solution. Improved features of the new solution include shorter lead times for installations and modifications, electronic change modification requests and use of IP connectivity exclusively. Credit unions should budget approximately $600 for the new VPN device and installation.

Lantronix SLB (Secure Lantronix Branch office manager) allows IT administrators to securely manage remote servers and IT infrastructure equipment over the Internet. Some of its features include:

- Integrates secure console management (8 serial ports), remote power management (8 switching power outlets) and dual AC power inlets for redundancy and failover

- Automatic power source switchover. SLB monitors both AC inputs and will transfer power to secondary power source if primary power is lost

- Provides high levels of encryption and security

- Centralized management integration with Lantronix’ SLM/vSLM management appliance


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Call Centers

Cloud contact center provider inContact is offering a Contact Center Benchmark Assessment tool at no charge to contact centers. They say that their simple questionnaire only takes five minutes to complete. To get the most value from benchmark data, a contact center manager must first determine metrics and use them to compare with other call/contact centers of similar function size and customer profiles.


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Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

May 30 - June 1, Scottsdale - 40th Annual FSPA Conference

June 5-7, Las Vegas - Credit Union InfoSecurity Conference

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