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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

February 18, 2013

~ This Week's News is Sponsored by Better Branches ~

 

General News

* NeighborBench Adds Two CUs to Roster
* Symitar Signs 18 Clients in Fiscal 2013
* LendKey Adds 7 New Clients
* Coast Capital Savings CU Chooses Temenos
 

NeighborBench, a provider of advanced compliance solutions for credit unions, has signed new credit unions in the Washington, DC area. Mid-Atlantic Federal Credit Union ($273 million in assets, headquartered in Germantown, MD) and First Eagle Federal Credit Union ($83 million in assets, headquartered in Owings Mills, MD) have selected the cloud-based NeighborBench compliance solution.

Jack Henry & Associates, a leading provider of technology solutions and payment processing services for the financial services industry, announced that its Symitar division has added 18 new credit union relationships for its Episys core platform during the first half of the organization’s 2013 fiscal year, which spanned July 1 to Dec. 31, 2012. In addition to the new core deals, 14 credit unions elected to migrate from their current in-house Symitar systems to its outsourced solutions: 4 to Symitar EASE, and 10 to Cruise.

Topping off 2012, cloud-based lending solutions provider LendKey (formerly Fynanz) signed seven new credit union clients in December 2012 bringing its client total to 232. New clients include: United Educators CU; Security CU; Buffalo Metropolitan FCU; Santa Cruz Community CU; Hawaii FCU; Weber State FCU; and United Educational CU.

Temenos, a leading provider of mission critical solutions to the financial services industry, announced that Coast Capital Savings Credit Union of British Columbia has gone live with their new core banking system, Temenos T24, to process approximately 450,000 transactions per day. In addition, Coast Capital is also live on TEMENOS Insight, Temenos' domain-specific business analytics tool.

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Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 11th annual CU InfoSecurity Conference will cover the following topics and more:

* BYOD
* Beyond SIEM
* Social Media Risks
* Phishing/Vishing Trends
* Cloud Backup Strategies
* Securing Mobile Banking
* Securing the Human Firewall
* Implementing & Securing IPv6
* Secure Document Management
* Information Security Programs
* Advanced Surveillance Security
* Assessments as IT Funding Tools
* Windows 7 & Windows 8 Security

Click Here for information, agenda, reservations & more.


Hardware News

Samsung announced its next-generation TC191W and TC241W thin-client and NC191 and NC241 zero-client "cloud displays." Certified for optimal use with VMware View, the NC Series displays feature built-in access technology via the Teradici Tera2 chipset technology and SoC (System-on-Chip) technology. Available in 19- and 23.6-inch models, both the TC- and NC-Series cloud displays are designed to eliminate bulky PCs from the workspace and come with Windows Embedded Standard 7 (WES 7) pre-installed.

Sophos has bolstered its network security offerings with two new high-end UTM appliances, Sophos UTM 525 and 625, and the new Sophos RED 50 (Remote Ethernet Device), which is their first security solution to offer centrally managed Unified Threat Management for medium-sized branch offices. The new appliances can see a 300 percent increase in firewall throughput speeds to 40 Gbps, as well as the option of field-replaceable LAN modules, which extend the UTM appliances allowing organizations to configure the Sophos UTM devices and Next Generation Firewall features to scale their deployments to their specific needs.

Intel released a version of its SSD-based Cache Acceleration Software (CAS) for Linux servers, which it said can offer up to 18 times the performance for read-intensive applications. Additionally, Intel's CAS now supports caching to NAND flash (solid-state drives and PCIe cards) in storage arrays. Plus, it supports VMware vMotion, which allows virtual machines to migrate between systems while maintaining hot data on cache, regardless of the host machine. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

McAfee is enhancing its business security platform by adding near real-time querying capabilities to its ePolicy Orchestrator software and by integrating it with its security information and event management (SIEM) product to automatically initiate endpoint security policy changes. McAfee says that their Real Time for ePO software reduces query time to seconds and allows organizations to get information from products installed on endpoint systems and investigate possible security events much faster. Meanwhile the integration of McAfee's SIEM product, the McAfee Enterprise Security Manager, with ePO, McAfee Vulnerability Manager and the McAfee Network Security Platform now enables the product to automatically take actions based on predefined rules.

In a virtualized environment, it is critical to keep a close eye on storage capacities and ongoing performance. We will cover storage measurement techniques for virtual machine environments in the March issue of Credit Union tech-talk - subscribe today.

 

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Software Updates Sponsored by
Raddon Financial Group (RFG)


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ATMs/Kiosks

The National ATM Council Inc. (NAC), a trade group of retail ATM independent sales organizations and suppliers, is asking MasterCard to delay its EMV chip card liability-shift deadlines for international Maestro debit cards used at U.S. ATMs and other debit cards and align them with Visa's Oct. 1, 2017 deadline. NAC also wants time to formulate and test a universally accepted Application Identifier (AID) that would enable all PIN-debit cards to meet the Durbin Amendment’s transaction routing requirements.

Service Credit Union has partnered with inLighten to roll out super-secure smartcard activated Internet kiosks for military personnel. The inLighten’s iTOUCH kiosks provide military personnel with a self-service solution that permits transactional functions to the credit union’s public web portal through the proprietary U.S. Armed Forces online interface.

An Internet communications and software development firm has come out with biometric technology that they say can be easily added to ATMs and kiosks to boost security. They claim that their technology has been refined to be "low-data" which means it does not require large amounts of bandwidth or data storage. We will explain how it works in the March issue of Credit Union tech-talk - subscribe now.

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ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:

 

Synergent

and their client is:

University Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!
 

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Wireless World

Varolii Corporation says their research shows most retail financial institutions are failing to deliver on consumer expectations with first- or even second-generation mobile banking apps. In a survey of 600 US adults, nearly half of the respondents have come very close to deleting the app entirely. Plus, nearly two in three consumers believe it’s their FI’s "responsibility" to immediately alert them when they have a low balance or insufficient funds to pay a bill. 70% of consumers believe that in instances such as these, a well designed mobile app could have helped them avoid an overdraft.

Visa has launched a plug-and-pay mobile money platform that they are touting as the "world's first bank-grade managed service for mobile money." This means it hosts and fully manages all aspects of a mobile money program on behalf of the provider, from user interface design to consumer enrolment, transactions processing, authorization, clearing and settlement, and regulatory compliance.

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Security Section

iScan Online has introduced a scanning service that scans for vulnerabilities and for specific regulatory compliance mandates such as PCI without installing software or the need for additional hardware. They also provide data discovery scans that can detect specific data types including PAN (primary account / credit card numbers), social security numbers or user defined data such as customer records, financial documents, etc. Products currently offered include:

 

  • iScan Online Cloud Apps, which deliver online scanning via native web browser plug-ins or as a command line executable for Windows
  • iScan Online Cloud Console for managing device security and compliance scans
  • iScan Online RESTful API for integration with 3rd party solutions
Quarri Protect On Q (POQ) is an on-demand web information security solution that is designed to defend against both external and internal attacks and prevent unauthorized use and replication of confidential data by controlling both malicious and careless end-user behavior. The POQ hardened browser helps shield sensitive data from key loggers, frame grabbers, session hijacking, cache miners and other malware, while blocking inbound attacks as well. POQ also enables organizations to enforce security policies that prevent end users from copying, saving, printing or screen-capturing browser-delivered data.

 

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Security Section Sponsored by
THE FINANCIAL & SECURITY PRODUCTS ASSOCIATION (FSPA)

We are the only trade association in the independent financial equipment and services industry, entering our 40th year of existence. Our 255 company members are located throughout the United States & Canada and are manufacturers, dealers, installers & servicers of all types of financial security equipment such as: ATMs, cash recyclers, safes, vaults & physical security equipment, drive-up banking systems, undercounter steel equipment and the entire spectrum of electronic security & digital video systems.

CREDIT UNIONS:

For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.

SECURITY VENDORS:

For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

Visit Us Online Today: http://www.fspa1.com

 

 

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Leaders Roundtable

Security:

Online, Mobile, Network & Physical – Securing the Spectrum

BrandProtect
BrandProtect - http://www.brandprotect.com
Read Michael Kiefer's comments:
https://www.cunews.com/BrandProtect.pdf

 
CloudAccess
CloudAccess - http://www.cloudaccess.com
Read Kevin Nikkhoor's comments:
https://www.cunews.com/CloudAccess.pdf

CloudAccess
Easy Solutions - http://www.easysol.net
Read David Sylvester's comments:
https://www.cunews.com/EasySolutions.pdf

 
GreyCastle
GreyCastle Security - http://www.greycastlesecurity.com
Read Reg Harnish's comments:
https://www.cunews.com/GreyCastle.pdf
 
GuardianAnalytics
Guardian Analytics - http://www.guardiananalytics.com
Read Terry Austin's comments:
https://www.cunews.com/Guardian.pdf
 
Harland Financial Solutions
Harland Financial Solutions - http://www.harlandfinancialsolutions.com
Read Tom Berdan's comments:
https://www.cunews.com/HFS.pdf

Horsetail
Horsetail Technologies - http://www.horsetailtech.com
Read Chris Sachse's comments:
https://www.cunews.com/Horsetail.pdf
 
IMM
 
Integrated Media Management - http://www.immonline.com  
Read Nish Shah's comments:

MokaFive
MokaFive - http://www.mokafive.com
Read Purnima Padmanabhan's comments:
https://www.cunews.com/MokaFive.pdf

MVi
Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

Network Box
 
Network Box - http://www.networkboxusa.com  
Read Pierluigi Stella's comments:

Onbase
Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/Hyland.pdf

Ongoing Operations
 
Ongoing Operations - http://www.ongoingoperations.com  
Read Kirk Drake's comments:  
https://www.cunews.com/OGO.pdf

Q2ebanking
Q2ebanking - http://www.q2ebanking.com
Read Jay McLaughlin's comments:
https://www.cunews.com/Q2ebanking.pdf

Rallypoint
Rallypoint Solutions - http://www.rallypoint.us.com
Read Kris Zupan's comments:
https://www.cunews.com/Rallypoint.pdf

SCA
Security Compliance Associates - http://www.scasecurity.com
Read Jim Brahm's comments:
https://www.cunews.com/SCA.pdf

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Technology and Marketing

Cardlytics announced that their service will be expanded to allow consumers to opt-in to receiving offers and rewards via Facebook. Up until now, offers have been available to consumers via their online and mobile bank statements, and via e-mail. In action, no personal banking information is entered or shared anywhere in this process. The Cardlytics software uses the Facebook API to create a link from an anonymous token ID at the credit union to their individual Facebook ID.

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Online Banking/E-Commerce/Website Design

Fidelity National Information Services (FIS) has rolled out a new peer-to-peer mobile payment product called FIS People Pay. The service, which offers real-time settlement, is built on the PayNet network the company introduced last fall to offer real-time settlement for various non-card payments. In action, users send payments through their credit union’s online-banking system using the recipient’s e-mail address or mobile phone number, and People Pay will process transactions through NYCE. A mobile version of People Pay is expected in May or June.

American Express now allows card holders who have synced their AmEx account information with Twitter to pay for certain items from participating merchants by tweeting purchase hashtags through an extension of its Twitter Sync feature. After tweeting the purchase hashtag, the user should retweet a confirmation tweet from AmEx within 15 minutes of receiving it. The item will then be shipped to the account billing address synced with Twitter, and payment is taken from the synced AmEx account.

More and more credit unions are going paperless in their branches and with their members via e-statements, and now the trend is spreading to board meetings as well. We will explore some ways board members can help to cut costs, go green, and save time by automating processes once done by hand in the March issue of Credit Union tech-talk - subscribe today.

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Internet Access

Phybridge just introduced its new network switch PoLRE, which stands for Power over Long Reach Ethernet. In most voice over Internet protocol (VoIP) configurations, offices run their VoIP services over their LAN, but Phybridge's switch delivers the telephony separately. So if the office LAN crashes, the phones stay online with Phybridge's configuration. Phybridge uses two-wire Ethernet technology to create a network that provides power over Ethernet, a separate voice path for VoIP, and a data path for local network services and Internet connectivity. The technology also extends four times further than traditional data switches, according to the company.

Silver Peak Systems announced its first multi-gigabit-per-second (Gbps) data acceleration solution for Windows Server Hyper-V environments. Silver Peak’s virtual offering for Windows Server Hyper-V now extends from small remote offices to large data centers, giving Microsoft’s hypervisor customers a cost-effective solution for maximizing the performance of application and storage traffic over a wide area network (WAN).

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Call Centers

ShoreTel announced an enhancement to its contact center solutions with the introduction of its new Contact Center 8. Agents can now handle more transactions with new online message queuing and routing capabilities. The company says that updates include enhanced call, chat, e-mail management features, and more control to agents for handling communications. Plus, there is an added option of scheduling callbacks so that the members can make contact as per their convenience.

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Conferences

Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

May 30 - June 1, Scottsdale - 40th Annual FSPA Conference

June 5-7, Las Vegas - Credit Union InfoSecurity Conference

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